From weddings to family visits to festivals, most of the flowtoys crew have planned to take their vacation the last week of August through early September 2022.

Made-to-order props and lead times: Many of our props are handmade to order, including all full vision props and most staff options. We will do our best to communicate the expected delays, but if you think you'll want to get some full vision props in late August or early September, please place your orders by 7 August. 

No customer care services from 27 August - 5 September: Our amazing Customer Care team will be at Burning Man performing in the fire conclave and helping participants learn to fire dance! This means we will NOT be shipping orders, responding to support emails, or processing warranty during this time. We will do our best to ship everything we can up until we leave for vacation. 

The webstore will still be operational during our break, but please note that we will not be shipping orders until the team returns from Burning Man in early September. At that point, we will prioritize orders with Express shipping followed by Priority, and lastly free shipping. If you are in a hurry, please plan accordingly.

We are a small family business and are grateful for your understanding. Thank you for enabling our team to take their well-earned vacation!