All Flowtoys products have a lifetime warranty, and replacement and upgrade policy. These are important to our customers and our brand's reputation.
You are requested to ask customers to contact us, or your local regional partner directly concerning any product questions, problems or warranty issues. We are constantly making improvements and updates to our products, and need to ensure accurate information. Direct feedback from customers also helps us maintain the high quality of our products, and ensure future versions account for as many customers needs as possible.
We understand that products may not meet your expectations, and sometimes you need an "undo" button. We stand by the quality of our products and service, and accept returns on merchandise purchased from flowtoys.com within 30 days of purchase. Please refer to our returns policy for details.