Quality and customer experience :: The flowtoys brand is known for beautiful, well-designed, conscious quality products, affordable pricing, excellent customer service and a solid lifetime warranty. Maintaining these qualities is important for our collective customers' experience and the value of the flowtoys brand. To ensure that our brand and collective customers' experience are not compromised, and to maintain our ability to fairly and effectively serve all our wholesalers, we maintain the following policies:
List price: All resellers must sell at a listed retail price no less than the MSRP, which is our listed web retail pricing. You are welcome to sell at a higher price to account for your costs. For sellers outside the US, we will be working with our regional partners to establish appropriate MSRPs for your region to account for international shipping and duties. Please email us for your local MSRP.
Product descriptions: Product descriptions must be accurate and may not misrepresent the product or make false claims. You are welcome to use our media and descriptions for your promotions, but please do NOT simply cut and paste information from our site, especially where pronouns are concerned/ please do not have descriptions indicating that you or your shop created/produced a flowtoys product. The flowtoys brand is part of the value of the product, and attribution should be clear on the product page.
Unauthorized modifications: We do not permit unauthorized modifications or additions to our products. If you are considering offering flowtoys with your own handles, leashes, lights, housings etc., please contact us - we will consider it. If you offer authorized modified products, it should be clear to your customer which parts come from flowtoys, and which parts are modified.
Honest offerings: You may not claim to offer, or allow pre-sale purchasing of products that are not yet available for wholesale, or list products that have been discontinued or that you do not have in stock.
Distribution: You may not sell to other resellers without authorization from flowtoys. Among other reasons, we need to keep flowtoys users and resellers abreast of product, warranty and firmware updates, pricing changes, and ensure brand consistency.
Third party sites: You may not sell flowtoys on third party sites such as Amazon, eBay, Etsy, etc.