Customer Care & Fulfillment Jedi

Position: Full-time

The primary responsibility in this position is order fulfillment. You will be packing and shipping orders, communicating with our production team and customers, and be engaged in a range of customer care tasks, including responding to support tickets and assisting in the retail shop.

This role is ideal for someone who enjoys focused work, has outstanding organizational skills, and takes pride in staying on top of things and serving people effectively. There is a mix of solo focused work and teamwork; and a mix of computer and hands-on tasks assembling, packing and shipping.

You will be working with a small team that prides itself on exceeding people’s expectations and adding a touch of magic in people’s lives. You will also be an integral part of a dedicated, motivated and fun team in a company that is regarded as the best in its niche industry.

Remuneration for this position $18-25/h and includes the following benefits: 

• casual, flexible, yet high quality and fast-paced work environment
• being part of the most innovative and beloved company in our niche industry
• being part of a small vibrant company serving the flow arts and juggling community 
• health/dental/vision and PTO
• 401(k) after 1 year 
  

Ideal qualities:

• First-rate organizational skills
• Consistently follow through on tasks and communications
• Effectively juggle, prioritize and plan work activities, and use time efficiently
• Possess strong attention to detail, while being able to see the big picture
• Friendly and upbeat with a positive attitude
• Effective, accurate and articulate in speech and writing, and proactively seek clarity
• Ability to work individually without distraction, and cooperatively in a team environment

Skills & work experience:

• Bachelor’s Degree preferred, though we will consider community college or technical school certificate, with relevant experience
• 2+ years experience in an office environment desired. Experience in customer service through digital written communications desired
• Strong ability with word processing, spreadsheets and other office applications
• Comfortable with various software applications, including task management, shipping, invoicing, support ticket systems
• Experience with shipping and logistics a plus
• Interest in flow arts, personal transformation, making awesome in the universe

If you're interested in working at flowtoys, we'd love to hear from you! Please start by filling out this form, or email us at [email protected] to get a link to our application form.

Application deadline: 15 April 2023