Customer Care Jedi

Position: Temp/Part-time to Full-time 

This role is ideal for someone with outstanding customer care skills and a great attitude, who takes pride in serving people effectively and staying on top of things, and who wants to enable more awesome in the universe.

You will start with a focus on order fulfillment and grow to assist with other aspects of customer care. You will be providing people around the world with tools to express themselves and helping them find their flow through filling web-based orders, and assisting with in-person and phone orders.

You will be enabling people to find the right flow tools for them, and helping them understand and maintain their tools through written and phone correspondence.

You will be an integral part of a dedicated, motivated and fun team in a company that is regarded as the best in its niche industry.

Qualifications

Education & work experience:

• Bachelor’s Degree preferred; though we will consider community college or technical school certificate, with relevant experience
• 2+ years experience in an office environment desired
• Experience in order fulfillment, shipping and/or customer service desired

Work habits:

• Efficient, focused and accurate, possessing strong attention to detail, while able to see the big picture
• First-rate organizational and problem-solving skills
• Consistently follows through on tasks and communications
• Articulate in writing and speech, listens carefully, and proactively seeks clarity
• Friendly and upbeat with a positive attitude, and willingness to pitch in to help achieve the company’s mission
• Amazing integrity and honesty
• Ability to work individually and in a team environment
• Keeps cool under pressure: ability to effectively solve problems, exercise sound judgment, and remain poised in the face of challenge

Skills:

• Strong ability with word processing, spreadsheets and other office applications
• Comfortable with various software applications, including task management, shipping, invoicing, support ticket systems
• Experience with shipping and logistics a plus
• Interested in learning
• Interest in flow arts, healthy lifestyle, festival culture
• Facilitates more awesome in the universe

Remuneration & Benefits:

• Part-time to Full-time, starting at $15/hr
• Flexible, vibrant work environment in an inspiring workspace
• 401k after first year

If you're interested in working at Flowtoys, we'd love to hear from you! Send a cover letter, and your resume with references to jobs@flowtoys.com.