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Flowtoys designs and produces illuminated instruments that motivate movement and help take people to a state of optimal experience known as “flow”. Our innovative and inspiring products are enjoyed globally in the dance, circus and performance arts, conscious movement, party and festival worlds. We’re a small family business with about a dozen employees, and impeccably high standards of excellence and integrity.

We’re always on the lookout for great elves to join us. We believe that by serving (and expanding) the flow arts community, we can change lives for the better and make the world a happier place. We’re looking for those who’d like to help us in that mission through dedication, hard work in the a spirit of service.

Position

The primary responsibilities in this position are order fulfillment and customer support. You will be packing and shipping orders, communicating with customers, working closely with our production team, and engaging in a range of customer care tasks, including responding to support tickets, fulfilling retail and wholesale orders, and assisting in warranty and the retail shop.

This role is ideal for someone who enjoys focused work, has outstanding organizational skills, and takes pride in staying on top of things and serving people effectively. There is a mix of solo focused work and teamwork; and a mix of computer and hands-on tasks assembling, packing and shipping.

You will be working with a small team that prides itself on exceeding people’s expectations and adding a touch of magic in people’s lives. You will also be an integral part of a dedicated, motivated and fun team in a company that is regarded as the best in its niche industry.

Qualifications

Education & work experience

• Bachelor’s Degree preferred; though we will consider community college or technical school certificate, with relevant experience
• 2+ years experience in an office environment desired
• Experience in customer service through digital written communications desired
• Abilities in photo editing and web content management a plus

Work habits

• Focused, efficient and accurate, strong attention to detail, while able to see the big picture
• Ability to work individually without distraction, and cooperatively in a team environment
• Articulate in writing and speech, listens carefully, and proactively seeks clarity
• First-rate organizational skills
• Consistently follows through on tasks and communications
• Friendly and upbeat with a positive attitude
• High integrity
• Keeps cool under pressure: ability to effectively solve problems, exercise sound judgment, and remain poised in the face of challenge

Skills

• Strong ability with word processing, spreadsheets and other office applications
• Comfortable with various software applications, including task management, shipping, invoicing, support ticket systems
• Experience with shipping and logistics a plus
• Interest in serving people and making awesome in the universe essential

Remuneration & Benefits

• $21-25/hr
• Health, vision and dental benefits
• Flexible, vibrant work environment
• 401k after first year

If you’re interested in applying to be part of the flowship, please fill out this application form by 31 August 2026.