Ordering & Shipping


Shipping times

We pack and ship out most orders within 3 business days, often faster, though we do not ship on weekends. Shipping transit times depend on your shipping option and address - we prioritize express orders, followed by priority and first class and free shipping.

Some flowtoys, especially staffs, are made-to-order and might have a lead time of 1-2 weeks before shipping - please check the product page for our estimated lead times. Custom orders also have a lead time.

We are happy to respond to your questions about your order and tracking, but please note that we are a very small team and "when will I get my order" questions can lead to delays for all. Thank you for your patience and support!

Shipping options

We prioritize Express orders over others. Below are estimated delivery times once your order has shipped. Some props have a lead time of 1-3 weeks as they are made to order. If there is no lead time, we strive to fill your order within 3 business days, often sooner.

    US shipping options:
  • Free shipping: We will use the most economical option for your order, either first class or priority.
  • First class: Small packages under 13oz can be sent first class. It's the most economical option. USPS says 1-3 days ship time, but there are no guarantees and it could take longer.
  • Priority: Affordable, standard air shipping. USPS says 1-3 days, but there are no guarantees and it could take longer.
  • Express: USPS promises 1-2 days ship times with a money back guarantee.

    Outside the US options:
    All orders may be delayed by customs - we have no control over this.
  • First class international: Most economical option. Shipping times vary by destination and can take 1-4+ weeks. Tracking should be available through your country’s post once it’s left the US.
  • Priority International: USPS says 6-10 business days to ship, but can vary by country. No guarantees. Length restrictions apply to some countries. Tracking should be available through your country’s post once it’s left the US.
  • Express International: USPS says 3-5 business days to ship, but can vary by country. No guarantees, but are prioritized. Length restrictions apply to some countries. Tracking should be available through USPS.
  • DHL: This option does not appear in our webcart, but we use DHL for larger orders as it's the most secure and provides door-to-door tracking. We also use DHL for long staffs, as different countries have different length restrictions. We will contact you if we need to use DHL. It may cost more in postage and we will invoice you accordingly. You are welcome to cancel your order if the DHL postage is not within your budget.

Payment options and plans

We accept Paypal and major credit cards (Visa, Mastercard, Discover, American Express). We also offer a payment plan for US and Canada customers through sezzle, where you can pay 1/4 of your order every 2 weeks with no interest, fees or credit impact.


Custom orders

Need your staff to be a specific length? Want a custom tape job? Extra long props for stilters, or something that is not offered as a standard option on our website? E-mail us at [email protected] with your request. We'll do our best to make your dream prop.

  • Service charge for custom props is about $10-30 depending on complexity. 
  • Custom staff/poi/club length is $10 and there might be a lead-time.

Oops I put in the wrong address - can I change my shipping address?

If you have already placed your order and would like to update your shipping address, please send us a message at [email protected] - write "change of address" and your order number in the subject line. Note that we often send out packages within a day of receiving it. If you provided the incorrect address and we have already shipped your order out, we will not be able to refund you for the lost package or shipping.

Oops I ordered the wrong item - how can I change my order?

If you placed an order and changed your mind about some detail or other, you can email us at [email protected] - please write "change in order details" and your order number in the subject line. 

Note that we often send out packages within a day of receiving it.  If we receive your message after shipping out your order, you can contact us at [email protected] about how to switch out what you ordered with what you want. We will do our best to get you the items you want, but we are not responsible for errors made through incorrect information, and cannot pay for the incorrect items to be shipped back to us, nor can we reship the order for free.

Do you ship internationally?

Yes - we ship anywhere that the USPS ships to, which is almost anywhere in the world. The shipping options on our website are USPS, though we sometimes use DHL courier service as we have found that it is faster and more reliable. If you are ordering for international delivery and are not able to receive DHL packages, please make a note in the Customer Notes section.

When will my stuff arrive?

We prep, pack and ship most orders within 3 business days of receiving it. Often faster. For domestic and international orders, you have the options of free shipping, United States Postal Service (USPS) "First Class", "Priority" or "Priority Express" mail.

  • Free shipping or first class shipping: For some items, you can choose "Free US shipping" or "First Class" shipping, which are the cheapest options and do not have insurance. First Class orders are the lowest priority and are typically packed once a week, i.e. might not be packed within the typical 3 business days. Also shipping time varies and we have no way of knowing how long a First Class package will take to arrive at its destination. Sometimes it's as fast as Priority shipping, but it is not consistent or guaranteed.
  • US Priority shipping: For US orders, Priority Mail typically takes 2-3 days to arrive from the time the post office receives your package, but there are no guarantees. If you need your shipment in a hurry, please select Priority Express shipping and contact us at [email protected], so that we may prioritize your order.

Props with lead times

Composite props, dragon staffs and many vision props are made to order and may have lead times of 2-4 weeks to make. Please check the product page for specific lead times and plan accordingly. If you are in a hurry, you can email us at [email protected] and we may be able to expedite your order.

Because of the nature of our products, we cannot guarantee that you will receive your order by a particular date. Many of our toys and parts are handmade, and we may or may not have everything in stock at the moment. We do our best to keep our website updated, and to fill your order as quickly as possible. If there are any foreseeable delays, we will contact you directly.