It’s been 10 years since we first determined our fulfillment, shipping and handling structure. This post reveals lessons learned, the why behind our decisions, and why we are restructuring handling fees in our customers’ favor.
Fulfillment is an essential function of all e-commerce enterprises. While it doesn’t have the shiny appeal of designing products or marketing, it is the strong and silent personality that delivers the promise.
It’s throwback Thursday! Found these dorky pics of Sean and I when we performed at a new year’s party in LA. Also found this pretty sweet pic of when we performed with Banyan and Spiral in HongKong. Good times – we look so young and dashing